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Return Exchange

Return and Refund Policy

  1. Eligibility for Returns/Exchanges/Refunds

Due to the nature of our products, all sales are final. Returns or exchanges are only accepted under specific circumstances.

We accept returns, exchanges, or refunds in the following cases:

  • The product is defective.
  • The product was damaged during shipping.
  • The product received is incorrect or not as described.

If any of these issues apply, please contact our customer support team immediately upon delivery to report the issue.

  1. Return Process
  • Contact our customer support team with your order details and a description of the issue.
  • Our team will issue a Return Authorization Number (RAN) and provide return shipping instructions.
  • Please ensure the item is returned in its original condition, unused, and with all original packaging.

Note: Returns without a valid RAN will not be accepted.

  1. Return Shipping Costs

For approved returns due to defects, damage, or errors on our part, we will cover the cost of return shipping.

  1. Refunds/Exchanges
  • Refunds will be processed as store credit and will be credited to your account wallet for future purchases.
  • If you choose to exchange an item, the fastest way to receive a different one is to return the product. Once the return is accepted, the refund will be credited to your account wallet, allowing you to place a separate order for the new item.

Please ensure you review our return and exchange conditions before proceeding.

Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placement. Refunds for cancelled orders will be issued as store credit to your account wallet for future purchases.
  • Non-Cancellable Orders: Once 24 hours have passed or the order has been processed, it cannot be cancelled.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. infodaap9@gmail.com

  1. Modification of Terms:

    • We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our priority.